We Didn’t Fall Off The Turnip Truck Yesterday

January 12, 2023

We Fell Off 27 Years Ago!

We’re seeing some new faces around the counter at Pelco Parts – and we. are. loving it!

Whether you’re a new customer sniffing around Pelco for the first time, or one of the many accounts we’ve served since our founding in 1995, we wanted to throw some stats out there to give you an added sense of comfort procuring through our family-owned business.

First, two numbers we hold in the highest esteem:

  • We have decades-long relationships with multiple customers that have individually trusted Pelco with over $1 million of aggregate parts purchases
  • Our customers keep coming back for more, with over 93% of our annual sales coming from repeat customers

Second, in 2022 we sent out a survey to over 4,000 customers. Notably, respondents indicated:

  • 9.4 out of 10 said they would recommend Pelco to a friend or colleague (that’s a 79 Net Promotor Score for the data nerds out there)
  • 73% of our customers purchase most or all of their commercial refrigeration part needs from Pelco

Respondents also made it clear why they purchase from Pelco: customer service, parts availability and price. Here are the top reasons our customers choose Pelco

  • I rely on Pelco’s customer service team for their expertise and ability to identify the parts I need
  • Pelco sells OEM parts that I can’t easily find or purchase elsewhere
  • Pelco usually has the parts I need in stock or can source them quickly
  • Pelco usually has the best price for the parts I need

We certainly don’t rest on these laurels – we’re hard at it every day improving our business. We do hope, however, that these figures shed any possible doubt that Pelco Parts is a solid, dependable supplier that you can count on. Visit our Request A Quote page today to experience the Pelco Parts difference!

About Pelco Parts

Pelco Parts is a leading distributor of replacement parts for commercial refrigeration equipment with a core focus on OEM parts. Our team’s average industry experience of 30 years allows us to quickly identify and deliver the mission-critical parts you need for the job. Founded in 1995, Pelco Parts operates out of its company-owned 25,000 square foot warehouse in Flushing, New York.

For more information, please visit www.pelcoparts.com, email us at parts@pelcoparts.com or call us at (800) 861-0011.

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